Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What makes BATIK garments unique?
Each piece is handcrafted using traditional wax-resist dyeing techniques. Because every garment is hand-painted or stamped by artisans, slight variations in pattern and color are a signature of its authentic heritage.
How should I care for my batik clothing?
To preserve the vibrant colors, we recommend hand washing in cold water with a mild detergent. Avoid wringing the fabric and always dry in the shade to prevent sun-fading.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We accept returns on unworn items with original tags within 30 days of delivery. Please note that due to the artisanal nature of our products, we cannot accept returns on items that have been washed or altered.
How do I ensure I choose the right size?
Since we use traditional fabrics that may not have stretch, we provide a detailed size guide on every product page. We recommend measuring a similar garment you own to find your perfect fit.
Are your dyes eco-friendly?
We are committed to sustainability. We use a combination of natural plant-based dyes and low-impact synthetic dyes, ensuring our production processes minimize water waste and environmental impact.